Policies, Terms & Frequently Asked Questions
Welcome to Tarte & Crème LLC, a French inspired boutique bakery offering artisan tarts and baked goods prepared fresh to order. By placing an order through tarteetcreme.com, you agree to the policies outlined below.
Ordering Systems
Tarte & Crème uses two separate ordering systems on our website depending on the type of order.
Online Store (Pickup Orders)
Pickup orders are placed through our standard e commerce online store located on tarteetcreme.com.
This system is used exclusively for pickup orders and allows customers to purchase bakery items directly for scheduled pickup.
Online Ordering Portal (Delivery Orders)
Delivery orders are placed through our restaurant online ordering portal.
This system is specifically designed to process delivery orders through DoorDash delivery services.
Customers selecting delivery will be directed to the appropriate ordering portal to complete their order.
No Refunds or Returns
Because all items are handcrafted and baked fresh to order, all sales are final.
Tarte & Crème does not offer refunds, cancellations, or returns once an order has been placed.
Food items cannot be returned due to food safety regulations.
If there is an issue with your order, customers must contact us within 24 hours of receiving the order so the concern can be reviewed.
Contact
orders@tarteetcreme.com
1 800 234 2234
Delivery Policy
Delivery orders must be placed through the Tarte & Crème online ordering portal.
Delivery services are fulfilled through DoorDash Drive.
A flat rate delivery fee of $8.00 is applied to all delivery orders.
Order confirmations and order status updates are provided through the Tarte & Crème website ordering system.
Tarte & Crème LLC is not responsible for delivery delays caused by weather conditions, traffic, or third party courier disruptions.
Pickup Policy
Pickup orders must be placed through the Tarte & Crème online store.
We offer two types of pickup depending on availability and scheduling.
Scheduled Pickup Location
Certain orders may be available for pickup at a designated public location.
Available pickup days and times may vary and will be confirmed after the order has been processed.
Private Bakery Pickup
Some pickup orders may be fulfilled from the private bakery location of the baker.
For privacy and security purposes, the private address will only be provided after the order has been confirmed.
Pickup instructions and time windows will be included in the order confirmation.
Customers must follow the provided instructions to ensure a smooth pickup process.
Order Updates
Order confirmations and updates are provided through the Tarte & Crème website ordering system.
Customers should refer to their order confirmation page or confirmation email for the most accurate information regarding order status.
Product Availability
All items are handcrafted in small batches.
Availability may vary depending on ingredient supply and seasonal menu offerings.
Tarte & Crème LLC reserves the right to modify menu items or discontinue products at any time.
Food Allergy Notice
Our products may contain or come into contact with the following ingredients:
Eggs
Milk and dairy
Wheat
Tree nuts
Soy
Customers with food allergies should exercise caution when ordering.
Tarte & Crème cannot guarantee a completely allergen free environment.
Website Use
By accessing and using tarteetcreme.com, you agree not to misuse the website or attempt to disrupt its functionality.
All branding, images, product descriptions, and website content are the property of Tarte & Crème LLC and may not be reproduced without written permission.
Privacy
Customer information collected through our website is used only for order fulfillment, communication, and customer service.
Personal information is not sold or shared with outside parties except where required to process orders.
Contact Information
Tarte & Crème LLC
Boutique Bakery
Website
tarteetcreme.com
Email
orders@tarteetcreme.com
Phone
1 800 234 2234
Pickup Policy
Pickup orders must be placed through the Tarte & Crème online store.
We offer two types of pickup depending on availability and scheduling.
Scheduled Pickup Location
Certain orders may be available for pickup at a designated public location.
Available pickup days and times may vary and will be confirmed after the order has been processed.
Private Bakery Pickup
Some pickup orders may be fulfilled from the private bakery location of the baker.
For privacy and security purposes, the private address will only be provided after the order has been confirmed.
Pickup instructions and time windows will be included in the order confirmation.
Customers must follow the provided instructions to ensure a smooth pickup process.